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Payment Policy
At Cozy Home Carpets, we understand that a seamless and secure payment process is essential for our customers’ satisfaction. This Payment Policy outlines the methods we accept for transactions, payment processing, and related details to ensure a smooth shopping experience when you purchase our beautiful rugs.
1. Accepted Payment Methods
We accept a variety of payment methods to accommodate our customers’ preferences. These include:
- Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. When you select this payment option, you will be prompted to enter your card information during the checkout process.
- Digital Wallets: For added convenience, we also accept payments through digital wallets such as PayPal. This method allows for secure transactions without the need to enter your card details directly on our site.
- Gift Cards: If you have a Cozy Home Carpets gift card, you can use it at checkout. Simply enter the gift card code in the designated field to apply the balance toward your purchase.
2. Payment Processing
All payment transactions are processed through secure servers. We utilize encryption technology to protect your payment information and ensure that it remains confidential. Cozy Home Carpets does not store your credit card details on our servers, providing an additional layer of security for your financial information.
3. Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation via email. This confirmation will include important details such as your order number, the items purchased, and the total amount charged. Please keep this confirmation for your records.
4. Payment Authorization
Your payment will be authorized and charged at the time of purchase. If there are any issues with processing your payment—such as insufficient funds or a declined card—you will be notified immediately, and your order will not be processed until the payment issue is resolved.
5. Pricing and Taxes
All prices listed on our website are in USD and may be subject to change. The total amount charged will include the price of the rug(s) selected, applicable shipping fees, and sales tax where required by law. We strive to provide accurate pricing, but in the event of an error, we reserve the right to cancel or refuse any orders placed at the incorrect price.
6. Security of Transactions
Customer security is a top priority for Cozy Home Carpets. We employ advanced security measures to ensure that all transactions are conducted safely. Our payment processors adhere to industry standards for security and privacy, ensuring that your financial data is protected throughout the purchasing process.
7. Refunds and Cancellations
In the event that you need to cancel your order or request a refund, please refer to our Returns Policy for detailed information on how to proceed. Refunds will be processed to the original payment method used at the time of purchase, and you will be notified once your refund has been initiated.
8. Contact Us
If you have any questions or concerns regarding our payment policy or if you encounter issues during the checkout process, please reach out to us at [email protected]. Our customer service team is here to assist you and ensure your shopping experience is enjoyable and hassle-free.
Thank you for choosing Cozy Home Carpets! We are excited to help you find the perfect rugs to enhance your home.