Cozyhomecarpets

At Cozy Home Carpets, we are dedicated to ensuring your complete satisfaction with every purchase. We understand that selecting the right rug is essential for creating the perfect atmosphere in your home. If, for any reason, your purchase doesn’t meet your expectations, we are here to help with our straightforward return policy.

Eligibility for Returns
You may return your rug within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. We kindly ask that you include all tags and labels attached to the rug, as these are essential for processing your return.

How to Initiate a Return
To start the return process, please contact us at [email protected]. Our customer service team will guide you through the return steps and provide you with a return authorization. Be sure to include your order number and a brief description of why you wish to return the item. This information helps us improve our offerings and enhance your shopping experience.

Return Shipping
Customers are responsible for the return shipping costs unless the return is due to an error on our part, such as sending the wrong item or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

Refund Process
Once we receive your returned rug and verify its condition, we will process your refund. The refund will be issued to the original payment method used during purchase. Please note that it may take several business days for your bank or credit card company to process the refund after it has been initiated.

Exchanges
If you would like to exchange your rug for a different style or size, please initiate a return for the original item and then place a new order for the desired rug. This process allows us to maintain accurate inventory levels while ensuring you receive the perfect rug for your home.

Thank you for choosing Cozy Home Carpets. We are committed to providing a hassle-free shopping experience, and your satisfaction is our priority. If you have any questions regarding our returns policy or need assistance with a return, please don’t hesitate to reach out to us at [email protected]. We’re here to help you create the cozy home of your dreams!