Cozyhomecarpets

At Cozy Home Carpets, we understand that the excitement of purchasing a new rug is often accompanied by anticipation of its arrival. That’s why we are committed to providing a straightforward and reliable shipping experience to ensure your order reaches you in a timely manner.

Shipping Rates and Free Shipping Offer
We offer free shipping on all orders over $69.99, making it easier for you to choose the perfect rug for your space without worrying about additional costs. For orders under this amount, a flat shipping fee of $7.99 will be applied. This approach allows us to provide quality products and efficient service while keeping your expenses manageable.

Processing Time
Once your order is placed, our team works diligently to process it as quickly as possible. Typically, orders are processed within 1-3 business days. You will receive a confirmation email once your order has shipped, complete with tracking information to keep you updated on its journey to your doorstep.

Delivery Time
Delivery times may vary depending on your location and the shipping method selected. Generally, you can expect your order to arrive within 5-10 business days after it has been processed. We strive to keep our customers informed, and if there are any unexpected delays, we will reach out to provide updates.

International Shipping
Currently, we only ship within the continental United States. We are dedicated to providing exceptional service, and as we grow, we hope to expand our shipping options to reach customers beyond our borders.

Damaged or Lost Items
Your satisfaction is our top priority. In the unlikely event that your rug arrives damaged or if your package is lost in transit, please contact us immediately at [email protected]. We will work closely with you to resolve the issue, whether that means sending a replacement or issuing a refund.

Thank you for choosing Cozy Home Carpets. We are excited to help you transform your space with our beautiful rugs and look forward to providing you with an exceptional shopping experience. If you have any questions about our shipping policy or need further assistance, please don’t hesitate to reach out.